At Bizguiders Private Limited, we aim to deliver high-quality website creation and development services that meet your expectations. However, if you are not satisfied with our services, we have a clear Refund and Returns Policy to address your concerns.
General Policy Overview
- We strive for customer satisfaction in every project. If you are not satisfied with our website development services, we offer a refund or revision process as per the conditions outlined below.
Eligibility for Refunds/Returns
- You may be eligible for a refund if the website project is not delivered as per the agreed-upon specifications, or if there are substantial delays without prior notice. Refunds will not be issued for changes made after the project has been completed or for minor design adjustments.
Time Frame for Returns
- Refund requests must be made within 14 days of project completion or delivery. After this period, revisions or adjustments may still be available, but refunds will not be granted.
Conditions for Refunds
- If you are dissatisfied with the final product due to errors or failures on our part, you may request a full or partial refund. All refund requests will be evaluated on a case-by-case basis.
Return Shipping Fees
- As our services are digital and not physical products, there are no return shipping fees. Refunds will be processed directly to your original payment method.
Damaged or Defective Products
- As our services are website development, any defects would be limited to functionality issues. If there is a technical error on your website, we will correct the issue without additional charge. Full refunds are applicable only if we fail to resolve the issue within a reasonable timeframe.
Exemptions from Returns
- Refunds are not available for non-defective custom work that has been approved and delivered. Additionally, refunds will not be granted for design changes after the project is completed.
Restocking Fees
- No restocking fees are applicable, as we do not provide physical products.
Exchange Policy
- As our services are project-based and custom, exchanges are not applicable. However, we do offer revisions and adjustments to meet your needs.
Refund Processing Time
- Refund requests are processed within 10-14 business days, depending on the payment method used.
Contact Information
- For refund or return inquiries, please contact us at refunds@bizguiders.com.